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COUNTER PERSON
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27 Leigh Street Town of Clinton, NJ 08809 908 442-0666
POSITION DESCRIPTION
FLSA: Non-Exempt
Non-ExemptPOSITION TITLE: Counter Person
Counter Person REPORTS TO (TITLE): Ownership
DATE: January 10, 2016
BASIC FUNCTION: Take guest orders, fill them and handle the payment transaction from the customers.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
•High school diploma or equivalent preferred
High school diploma or equivalent preferred •Some experience in a cash handling position preferred
Some experience in a cash handling position preferred •Excellent human relations skills are necessary
Excellent human relations skills are necessary•Good organizational skills
Good organizational skills•Computer literate
Computer literate •Must be able to communicate in English
Must be able to communicate in English •Ability and passion to learn
Ability and passion to learn ESSENTIAL FUNCTIONS: Other duties as assigned.
•All cash and charge handling transactions from customers for all goods sold in the store
All cash and charge handling transactions from customers for all goods sold in the store•Working knowledge, including programming, of the POS system
Working knowledge, including programming, of the POS system•Daily cash reconciliation at the end of the night
Daily cash reconciliation at the end of the night•Working knowledge of the shop’s sound system
Working knowledge of the shop’s sound system•Brewing coffee and replenishing coffee supplies throughout the day
Brewing coffee and replenishing coffee supplies throughout the day •Wrapping and boxing pastries and breads for customers
Wrapping and boxing pastries and breads for customers•Properly storing items at the end of the day
Properly storing items at the end of the day•Updating the daily menu board
Updating the daily menu board•Answer incoming calls with proper greeting and telephone etiquette.
Answer incoming calls with proper greeting and telephone etiquette. •Assists in properly storing and organizing incoming inventory
Assists in properly storing and organizing incoming inventory •Replenishing supplies of food and non-food items as needed
Replenishing supplies of food and non-food items as needed•Performs cleaning maintenance of the display cases and counters
Performs cleaning maintenance of the display cases and counters•Wiping down tables and chairs at the end of the shift
Wiping down tables and chairs at the end of the shift•Front of the house floor maintenance including vacuuming, sweeping and mopping
Front of the house floor maintenance including vacuuming, sweeping and mopping•Re-stocking of shop literature as needed
Re-stocking of shop literature as needed•Trash removal from front of the house area when required
Trash removal from front of the house area when required •Maintains safety and sanitary standards in production areas according to the State’s Health Code and internal standards
Maintains safety and sanitary standards in production areas according to the State’s Health Code and internal standards •Clean windows as needed
Clean windows as needed•Recommends changes in working conditions and use of equipment to increase efficiency and safety of the operations
Recommends changes in working conditions and use of equipment to increase efficiency and safety of the operations•May be required to assume the role of Supervisor when the owner’s are not present
May be required to assume the role of Supervisor when the owner’s are not present•Ability to work in a team-driven environment, take direction, offer direction and assist with problem solving
Ability to work in a team-driven environment, take direction, offer direction and assist with problem solving•Establish and maintain a positive, professional relationship with co- workers and customers through effective, accurate, timely, and reliable communication and action
Establish and maintain a positive, professional relationship with co- workers and customers through effective, accurate, timely, and reliable communication and action ENVIRONMENT:
The environment for this position includes the need to be mobile throughout shop, to include standing and walking for more than 8 hours a day. Some outside work required while cleaning and removing trash.
